- Contact Hello Zef before returning any items.
- You can return the product within 30 days of delivery for refund ONLY if defective.
- The product must be in new condition.
- Return postage is the responsibility of the customer.
- We do not refund for change of mind or if you order the wrong size.
- If a package is unclaimed you might have to pay a handling fee.
Please contact Hello Zef before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Hello Zef and gives information relevant and the reason for complaint.
You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Hello Zef suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Hello Zef will make a refund of eligible returns ONLY if goods are defective. If you paid by credit card, we will need a bank account number to transfer the money back to. If by PAYPAL, your account details. The easiest way is to e-mail it to us along with a brief description of your case.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not claimed at your post office within 14 days, Hello Zef reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All enquiries: email@example.com